Overview

Refund Policy

At COTBER, we prioritize customer satisfaction. Here’s our refund policy:

1. Eligibility for Refunds

Refund requests must be initiated within 30 days of receiving the product.

Products must be unused, unwashed, and in their original packaging with tags attached.

2. Non-Refundable Items

Gift cards and clearance items are non-refundable.

3. Refund Process

Email your refund request to +91 8431211516 with your order details.

Once approved, refunds will be processed within 7-10 business days to the original payment method.

4. Shipping Costs

Shipping costs are non-refundable unless the product is defective or incorrect.

5. Exchanges

If you wish to exchange a product, follow the same steps as the refund process.

Shipping Policy

At COTBER, we aim to deliver your order promptly and safely.

1. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

2. Delivery Time

Orders are processed within 1-3 business days.

Standard shipping typically takes minimum 5 and maximum 10 business days within India

3. Order Tracking

Once shipped, you will receive a tracking number via email.

4. Shipping Restrictions

We currently ship to only India.

We are not responsible for delays caused by customs or carrier issues.

5. Damaged or Lost Items

If your order is damaged or lost in transit, contact us at +91 8431211516 within 7 days of delivery to refunds and returns.